- Can I cancel my order?
- You may cancel your order at any time prior to dispatch but you must request this in writing explaining why you want to cancel your order. A cancellation/restocking fee of up to 30% and fee based on any adverse movement of the underlying metal price may apply.
- Please note the right to cancel under the Distance Selling regulations does NOT apply because the goods we supply are dependant on fluctuations in the financial market and are therefore exempt from the right to cancel.
- Can I return a product, exchange or get a refund?
- Unfortunately all purchases are non-refundable and non-exchangeable unless otherwise agreed by us. Please see our terms & conditions page for full details.